I just wanted to send a quick note letting you know how excellent my experience was with Open Road's Service Department today. I first came in to Open Road to get an oil change and an inspection for my 2007 Infiniti FX35 that I had recently purchased. Jared assisted me with the initial oil change, and informed me that my FX did not have the DTRL installed. After speaking with him, he was very helpful and let me know that I should contact the dealership that I purchased my car from and let them know that the DTRL were not installed and that it is their responsibility to ensure it had all proper legal specifications before it was sold. After speaking with them, they agreed to cover the costs for you to install the DTRL. When I booked my appointment I let Jared know that I would like to have the transmission fluid and brake fluid flushed as well. Jared was more than helpful and went out of his way to make sure that I was completely satisfied with every aspect of the process. I booked my appointment yesterday afternoon, and had the DTRL installed, and both fluid flushes completed by 1:30pm today. I haven't had many pleasant experiences dealing with dealerships, or service departments, which is why I thought I would take the time to let you know that Jared is a phenomenal employee, and the whole process was a pleasure - which is very rare when dealing with automotive issues. Just wanted to say thanks again, and without hesitation I will be back the next time my Infiniti needs servicing.
Dealership Review by: Scott J.